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Leicestershire County Council: Caring for the Carers

In a bid to offer vulnerable adults and their carers support online, Leicestershire County Council has launched the Liquidlogic Client Portal.

Speaking about the go-live, Jim Lorinson, Systems and Process Manager says: “We took the decision to look at self-support in phases. The first phase of the project has been the launch of the carer’s assessment. Carers are offered information, advice, signposting and support which they are able to access locally where relevant.”

The carer’s assessment considers the things which the carer wants or needs to achieve outside of their caring role and the impact which this role has on their ability to carry out those activities. Ultimately, it is looking at how the role of a carer affects a person’s wellbeing, as well as considering whether the person being cared for is receiving the correct level and type of support.

David Grigsby, Managing Director of Liquidlogic comments: “The launch of the Client Portal at Leicestershire County Council now means that carers can access a level of support and information 24/7. This means that carers can choose a time that suits them to complete an assessment. We’re really pleased to see that this phase of the project has been launched and look forward to supporting the council with their next steps in utilising our Autonomy Portal products.”

Jim Lorinson concludes: “Next on our agenda is the go-live of the online financial assessment, needs assessment, and a resource directory. This will introduce an end-to-end process, which will see pertinent information being transferred seamlessly into our Liquidlogic Adult Social Care System (LAS) and create many efficiencies for us.”

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