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East Sussex see time saving of 22% with Liquidlogic

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The Council went live with the Liquidlogic Adults’ Social Care System (LAS) in December 2015 and the Liquidlogic Children’s Social Care System (LCS) in February 2016, with the ContrOCC product from Liquidlogic’s partner OCC as the integrated Finance Module. As part of the implementation a time trial was conducted with their former social care system and the Liquidlogic Adults’ System to calculate efficiencies. 

Service Development Manager, Frood Radford says: “We were confident that our tender process was absolutely meticulous and that the Liquidlogic system would bring many benefits including time savings. However, we wanted to quantify just how much practitioner recording time could be saved. To make the trial fair, we decided that a number of different teams should be involved from those in the Contact Centre to Hospital Teams. We also felt that more than one social care scenario should be tested. Most importantly we wanted to test our former social care system which the users were familiar with and ensure that we had their buy in with the Liquidlogic system.”

Three scenarios were given to twelve practitioners across different teams to fully test both systems. Overall users averaged a 22% time saving with the Liquidlogic system and feedback from all users involved was extremely positive.This 22% time saving was despite the Liquidlogic system having being configured by East Sussex with a longer overview/RAS assessment than in the legacy system, and further time reductions would have been likely if this had been normalised. 

The following question was posed to the twelve staff who participated: “On balance do you believe that once you are familiar with the new system it will assist you to spend less time recording on the computer than you do now?” Every respondent said "Yes."

To read the full case study click here.

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Children's services

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Adults' services

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