Customers recently completed the annual Liquidlogic satisfaction survey which is undertaken by an external specialist consultancy. Results indicate that the company has put in a strong performance for 2013, with most scores higher than in previous years and none lower.
Two key positive themes were centred on both the products and staff. Customers have reacted very positively to the new look and feel of the Liquidlogic systems, with one customer stating: “they are great applications which are well designed and easy to use.”
Another customer adds: “I have worked with Liquidlogic over a number of years now and like the friendliness of the staff and their willingness to help if they can, but they still remain professional in all aspects.”
David Grigsby, Director of Liquidlogic comments: “we are really pleased with the results of this year’s survey. Some significant product improvements have been made recently at no extra cost to the customer and the reaction we have seen has been very positive. I was also happy to hear just how close our relationships with customers are. So many customers commented on the ease with which they are able to work with the whole team here in Leeds. In particular staff were praised for their depth of knowledge, approachability and ability to understand what the customer wants.”
Finally a customer says:“what does come over to me as a customer is how busy and committed the complete Liquidlogic team is to providing a high quality customer service.”
Liquidlogic uses feedback from the questionnaire to help shape future direction and developments as well as addressing any issues which customers may have.
Grigsby goes on to say: “customers are never shy about coming forward with criticisms or suggestions, which in itself is testament to the relationship we have with them. Despite our recent growth, we are not complacent about customer care which is why we continue to seek customer feedback.”