Surrey County Council attended the UK Public Sector Digital Awards on Thursday 19th January and was delighted to win an award for “Best Project Delivery” for theire-safeguarding project, which improves children’s social care. The awards celebrate excellence in ICT- enabled service delivery across all sectors of government and recognise the vital role of ICT and the ICT professional in the public sector.
Surrey County Council joined forces with Liquidlogic, a member of the System C Healthcare plc group, to implement and customise a children’s social care system to record the assessment,intervention and review of children’s social care. The challenge was to design and implement a system that was fit for purpose and able to respond to new legislation, the Council’s changing circumstances and the continuously altering situations of children in need, at risk or in care. System users at Surrey were engaged at every stage of the project; many had input into the development of the system, giving feedback into how processes would work and a huge 90% of users were trained in time for the go-live date.
Practitioners at Surrey have been very positive about the system, identifying benefits such as improved visibility of data across the child and family’s record, centralised data recording and a detailed audit trail as well as a reduction in the duplication of records.
David Grigsby, Director at Liquidlogic said, “Surrey is a large Council but issues of scale were managed brilliantly by engaging staff using innovative weekly updates, road shows and other publicity.The Council was extremely rigorous and having recognised that a system is only as good as its data, it conducted targeted data cleansing on thousands of individual items. Surrey really was an excellent partner to work with and we are delighted that they have won this award.”
The project was also recognised by Ofsted in their most recent unannounced inspection, who praised the Council for their swift implementation of the new system and the resulting improvements in service delivery.
Directorate Head of Resources at Surrey County Council, Mark Bisson commented, “This national award is well-deserved recognition for a project team who delivered a fit for purpose ICS system to demanding timescales. The quality of the preparation work including training and data cleansing was outstanding. Together with our supplier, Liquidlogic, we formed a truly high performing team and as Strategic Leader of the project I would like to personally thank everyone involved for making it such a resounding success.”