A report published by Ofsted following a monitoring visit to Liverpool praised the Council for the steady progress which it has made. The report confirmed that the Local Authority has responded positively to the findings of the joint targeted area inspection. Ofsted recognised that improved performance management information has meant that senior managers, leaders and elected members have a clearer picture of what is happening at the frontline.
Ofsted also highlighted that the case management system, supplied by Liquidlogic, was producing positive results. The report states:
"The value of the new electronic case recording system is really starting to be felt. Frontline managers are enthusiastic about, and are making good use of, the new performance dashboard to monitor workflows and workload pressures and to manage performance. Social workers welcome the prompts and reminders that the system provides which, they feel, help them to prioritise their work. As a result, timeliness in the completion of key social work tasks is improving."
Responding to the publication of this report, Managing Director of Liquidlogic, David Grigsby comments:
"We constantly strive to further enhance functionality and usability of the Liquidlogic system and use a variety of methods to do this including user groups and customer surveys. Feedback indicates that we generally get it right, however it is always encouraging to have the Ofsted 'seal of approval'."