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Troubled Families Youth System Software

The Liquidlogic Troubled Families solution loads, matches, and reports on information from a variety of third-party sources and uses this data in case management for Troubled Families work across all Liquidlogic systems.

All data from contributing systems such as Police, Education, Youth Offending, etc. is loaded into the Liquidlogic SingleView product through an import mechanism. SingleView will help match and identify families who breach the Troubled Family indicators. The pertinent data about these families will then be available as a ‘custom control’ or data set that can be embedded, used, and updated across all Liquidlogic applications. Both Adults’ and Children’s Professionals with relevant access to any of the Liquidlogic systems will have the ability to view the Troubled Family’s data and contribute to the plan. Going forward, any updates to the plan will be visible in all Liquidlogic systems.


A calculation engine in the Troubled Families module of Liquidlogic SingleView allows local authorities to customise how outcomes and success are measured. For Practitioner Assessed indicators, the custom control embedded in the case management applications allows the user to record how an indicator has improved, and users are able to see how the family is progressing.

All data feeds into the Liquidlogic SingleView and Data Warehouse, from where the payment by results returns can be generated.

LL troubled families diagram

Troubled Families @ Kent County Council

Kent County Council has successfully implemented the Liquidlogic Troubled Families module to import data from 14 different sources and trigger early help workflows in the Liquidlogic Children’s system. As a result, Kent has been awarded self-assessment status by the Ministry of Housing, Communities, and Local Government (MHCLG).

Katherine Atkinson, Assistant Director – Management Information & Intelligence at Kent County Council comments:

“Having embedded the priorities of the Troubled Families (TF) programme within our Early Help service, we were keen to build in its recording and monitoring within the Liquidlogic Early Help Module (EHM), in order that our systems could fully support practice as well as meeting our statutory requirements with the MHCLG.

Using the Troubled Families module, we regularly import 11 datasets from a range of sources, and the system automatically matches this data to people and families and displays key information against different Troubled Families (TF) priorities within our intensive early help pathway in EHM. We then use algorithms in the software to identify case progression towards successful outcomes for the TF priorities, which vary from case to case, and these pull through to show tasks for workers in the Early Help Module.

The fact that we can configure these algorithms is really helpful as it enables us to tweak them if we review our Troubled Families Outcomes Plan (TFOP) without having to go back to the supplier.  Similarly, the functionality for importing data is straightforward.

What is particularly useful is that the data import, matching, and case management are all part of the same system, meaning that this is not a separate data matching exercise but a live, embedded, part of our case management system. Having this complete solution has been integral to our high performance on the Troubled Families programme, and our ability to monitor and evidence outcomes supported us in successfully gaining

Earned Autonomy status from the MHCLG - one of only 14 local authorities to achieve this. As we move forwards, we are keen to explore how we could use the module for a wider range of partnership working towards shared outcomes.”


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