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The successful candidate will spend approximately 12 months in the Delivery Manager role to cover Maternity Leave, following this the postholder will move into a Project Manager role. 

Delivery Manager – maternity cover

  • To be responsible for the scheduling and allocation of software configuration work in the Product Teams, in consultation with the Product Managers and the Development Managers, and to oversee its timely delivery
  • To liaise with the Project Management Team to co-ordinate the activities of the Product Team with the individual customer projects
  • To liaise with the Development Manager to co-ordinate the inclusion of software developments in customer releases
  • To liaise with the Product Manager to co-ordinate their input and that of their staff into the delivery of software releases

Project Manager

  • To manage the implementation of a variety of projects such as social care and education case management systems, self-service portals, mobile applications and roadmap releases.  The projects will be delivered to multiple allocated customers concurrently and include day to day BAU management
  • Resolves and/or escalates issues in a timely fashion
  • Understand how to communicate difficult/sensitive information tactfully
  • Sets and manages customer expectations
  • Communicates effectively with customers to identify needs and evaluate alternative business solutions.
  • Schedules migrations, synchronisations and installations work with the appropriate teams
  • Tracks and reviews progress of software releases and resolution of issues via Liquidlogic widgets/Jira/Wiki
  • Review and updates project milestones and negotiates changes where necessary
  • Prepare completion/milestone certificates and change control notices where appropriate
  • Prepare for Project Meetings and Reviews
  • Ensures project documents are complete, current, and stored appropriately
  • Tracks and reports time on a regular basis, i.e. via a time recording system
  • Use the JIRA systems to manage issues and forward to appropriate team for action
  • Works with Product, Development and Technical Teams to analyse and solve issues
  • Responsible for organising internal project meetings with the appropriate teams
  • Highlights failed deliverables to a Senior Project Manager or the Deployment Director
  • Suggests areas for improvement in internal processes along with possible solutions
  • To manage an allocation of LIVE customers
  • Continually seeks opportunities to increase customer satisfaction and deepen customer relationships
  • To assist with cover for other PM’s during periods of absence
  • Effectively communicate relevant project information to a Senior Project Manager or the Deployment Director

Person Specification

  • Understands how to communicate difficult/sensitive information tactfully
  • Excellent communication skills - to have the ability to communicate at all levels using a variety of methods
  • Excellent IT skills
  • Some experience of software implementation is desirable but not essential
  • Previous experience of using Microsoft Project or a willingness to learn how to use it
  • Ability to work unsupervised
  • To be a quick learner
  • Good organisational skills
  • To have the ability to work to tight deadlines in a pressurised environment
  • An awareness of Prince 2 principles and methodology
  • Tolerance and patience
  • Ability to negotiate
  • Ability to analyse and solve issues
  • Will be required to travel to customer sites and stay overnight on an occasional basis
  • Full UK Driving Licence required

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Children's services

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