Self Service: The Autonomy Portal
Liquidlogic’s Autonomy portals enable citizens to access information and provide signposting to the support they need in order to manage their own care. Consequently, local authority resources can be concentrated on those most in need who require assistance with sourcing and managing their services.
Portals can be configured to enable citizens to determine whether they are likely to qualify for local authority support, both in terms of needs and financial eligibility. Citizens can make contact with the local authority online and inform them of their care requirements. Liquidlogic Autonomy portals are unique, in that they are fully integrated with the back office social care system and, as a result, a history of portal interactions is held against a client's record, eliminating the need for the practitioner to manually transfer information from a portal to the case management system and saving significant time.
Each authority has control of the content of their portals and the audience at which it is aimed. Councils are able to customise portals by amending colour schemes to reflect their individual corporate branding and website as well as uploading images.
Autonomy Portals have a number of modules that can be taken separately or together:
- Information & Marketplace Portal
This offers guidance for those looking for support and access to a directory of providers. Citizens can also be filtered in or out of council support by filling in forms defined by each local authority. These forms are able to indicate whether individuals will qualify for council support on both a needs and financial eligibility basis. Once submitted, online assessments appear in a worktray in the back-office case management system, with all data copying through into the case.
- Client Portal
Citizens with a council case can view and interact with their record and social worker online. They can also be sent forms to fill in such as assessments and reviews.
- The Provider Portal
This facilitates online interaction with suppliers, enabling them to receive purchase orders online and submit actuals back in order that purchase orders and the actual care delivered can be reconciled.
The information displayed in Autonomy is a mirrored view of what is held in the main Liquidlogic case management system. Data published can be determined by the council. Unlike some standalone portal approaches, Autonomy is integrated with the case management and the finance elements of the Liquidlogic solution and so ensures that the record is not fragmented, neither does it require expensive integration or re-keying of data from the portal to the case management system.
In practice Autonomy improves communication and service for those in need, whilst at the same time helping authorities to reduce costs and save time.