Bolton choses Liquidlogic's PROTOCOL ICS

Bolton Council’s Children’s Services has chosen Liquidlogic’s PROTOCOL Integrated Children’s System (ICS) to dramatically improve social workers’ efficiency, reducing time spent at desks and allowing them more time to work with families in the Metropolitan Borough. Bolton also has one eye on the future with a view to potentially integrating PROTOCOL ICS with other systems at a later date.

Responding to concerns of social workers that the existing ICS was not user friendly, Bolton carried out a thorough Department of Further Education (DFE) assessment which found that it required duplication of effort and restricted the amount of time social workers could spend working directly with children and families.

The new ICS needed to have usability and intuitiveness at its core and have the future capacity to scale and integrate with a variety of other systems, such as education and finance, matching the Council’s forward thinking vision for wider collaboration. Liquidlogic’s PROTOCOL ICS met all of these criteria and impressed the social workers who tested it.

Paul Rankin, Knowledge and Information Manager, Bolton Metropolitan Borough Council, commented: “Liquidlogic’s PROTOCOL ICS really stood out in the procurement process and generated a huge amount of enthusiasm from practitioners on our testing panel. Enabling our social workers to do their job to the best of their ability is a key consideration for us. By reducing the amount of time they have to spend at their desks inputting data they will have more time to carry out their essential work.”

Denise Harrison, Director and founder of Liquidlogic, added: “Being intuitive and easy to use for health and social care practitioners is at the core of our philosophy. Too often, poorly thought out legacy systems require social workers to spend large chunks of their working day filling out forms – often with duplicated information. Bolton Council is focused on improving the working lives of its practitioners and positively impacting the experience and outcomes of children within the Borough, and we look forward to helping the Children and Young People’s Service team achieve this.”