Housing

In common with other public service providers, housing organisations have acknowledged that having the right technologies at their disposal provides them with the ability to deliver the quality and responsiveness of service expected by customers, regulators and partner organisations.

In Practice

Housing Organisations and public services Housing organisations are adopting the business models that underpin the modernising of public services. This means providing multi-channel communications via telephone, Internet and taking the service directly to the customer, whilst at the same time aligning these with consistency, accountability and transparency of process. To attract new customers it means being able to demonstrate added value services to set the organisations proposition apart from the competition.

The Business Process

This approach is not about Call Centres, it is a new way of working that requires managing business process in a way that new services can be added easily, new service partners can be integrated easily and the visions of the business are not inhibited by a shortcoming in it’s supporting IT.

Housing organisations recognised as best of breed will have technology platforms that provide the flexibility to re-engineer, to acquire and dispose, and to extend the organisations reach to achieve a position of competitive advantage.